Warranty & Terms and Conditions

PLEASE READ CAREFULLY.
By placing an order with Big Sky Salvage LLC (“we”, “us”, or “our”), you (“Customer”, “you”, or “your”) agree to be bound by the following Warranty Policies and Terms and Conditions. Do not proceed with your purchase unless you accept all terms outlined herein.

1. Warranty Period

• Standard 30-Day Parts Replacement Warranty, unless otherwise stated on the invoice.
• Optional 90-Day Warranty, if purchased, extends the standard warranty by 60 days.
• Terms under both warranty periods remain the same.
• Warranty is strictly valid only during the specified period and is unenforceable thereafter.

2. Warranty Activation

• Warranty period starts automatically on the date of delivery as documented by the shipping carrier.

3. Warranty Limitations

• No coverage for labor, storage, or incidental costs.
• Non-transferable; valid only for the original purchaser.
• If replacement is unavailable, refund will not exceed the original purchase value.
• We may provide a functionally equivalent used part with similar or higher mileage.
• Replacement does not extend the original warranty period.
• Claims require submission of invoice within the warranty period.
• Engine Warranty covers only internal components (block, pistons, crankshaft, etc.). Accessories, sensors, and bolt-on items are excluded.
• Transmission Warranty covers slippage and shifting; excludes external parts and electronic controls.
• You must follow our Recommended Installation Procedures (Section 8A) or your warranty will be void.

4. Warranty Exclusions

This warranty does not cover:

• Damage due to abuse, improper fluids, overheating, freezing, racing, towing, or road hazards.
• Labor, rentals, diagnostics, or any incidental or consequential losses.
• Commercial, fleet, or competitive use.
• Improper installation or use inconsistent with the Recommended Installation Procedures.
• Continued operation after failure and prior to warranty claim resolution.
• Items not returned in their original, unaltered condition.
• Failure to meet maintenance or fluid flushing requirements.
• Damage occurring outside the U.S. or after the warranty expiration.

5. Claims Process

To request warranty support, you must notify us within the applicable warranty period and provide the information below. This helps us verify fitment, diagnose the issue correctly, and resolve your claim faster.

• Submit claims by email: [email protected]
• Subject line format: “Warranty Claim – Invoice #____ – [Engine/Transmission] – [Year Make Model]”
• Time requirement: Claims must be submitted within the warranty period. Claims submitted after expiration will not be honored.
• Stop operation: If a mechanical issue is suspected, stop operating the vehicle immediately. Continued operation after a fault may void warranty.

Required Documentation Checklist

• Invoice: Copy of the original invoice/receipt (must be within warranty period).
• Installer proof: Invoice/work order from a licensed professional installer (shop name, address, phone, date).
• Vehicle identification: Photo of the vehicle VIN plate (dash/door jamb) OR a VIN verification document.
• Part identification: Clear photos of the part as installed and any visible ID labels/markings/serial tags.
• Diagnostics: A written diagnostic report from the installer describing symptoms and findings.
• Scan report (recommended): If applicable, an OBD scan report showing any stored codes.
• Fluids proof (required for transmissions; strongly recommended for engines): Receipts for the correct fluid type and quantity, and proof of required flush/cooler-line service per Section 8A.

Inspection & Return Authorization (RMA)

• No returns without approval: Do not return any part unless we issue an RMA number in writing.
• Inspection: We may request an on-site inspection, additional photos/videos, or that the part be made available for evaluation.
• Preserve condition: Parts must remain in their current condition until we confirm next steps. Disassembly or alteration may void warranty.
• Shipping/handling: If an RMA is issued, packaging requirements and shipping instructions will be provided.

Resolution

• If a covered defect is confirmed, our obligation is limited to replacement of the part or, if replacement is unavailable, a refund up to the original purchase price, per Section 3.
• Labor, diagnostics, towing, storage, vehicle rental, and incidental costs are not covered.

6. Cancellations, Returns & Refunds

All returns require prior written RMA approval. Any shipment sent without an RMA may be refused or returned to sender.

• Order cancellation (before shipping): If you cancel before the item ships, we may apply a reasonable processing fee where permitted. Deposits are non-refundable unless otherwise stated on your invoice.
• Restocking fee: Approved non-defective returns are subject to a 25% restocking fee.
• Return shipping: For shipped orders, the customer is responsible for return shipping unless we confirm in writing that the part was shipped incorrectly or arrived damaged due to carrier handling.
• Condition requirement: No refunds for engines or transmissions returned in altered condition. Returned items must be in the same condition as delivered, not disassembled, not missing components, not contaminated, and not damaged due to installation or handling.
• Incorrect/damaged shipment window: Damaged, incorrect, or missing items must be reported within 72 hours of delivery (carrier proof may be required).
• RMA timing: If an RMA is issued, the returned part must be shipped with tracking and received within 7 business days of RMA issuance unless we approve an extension in writing.
• Inspection on return: All returns are subject to inspection. If the part shows signs of abuse, contamination, overheating, improper fluids, disassembly, or other non-warranty conditions, the claim/return may be denied.
• No labor reimbursement: We do not reimburse labor, diagnostics, towing, storage, vehicle rental, or incidental/consequential costs for any reason.

7. Maintenance Compliance

• Proof of required installation steps and routine maintenance from a licensed facility may be requested for any warranty claim. Handwritten or unverified receipts are not acceptable.

8. Additional Terms

• Customer disputes and chargebacks must follow our documented claims/return process first, and customers agree to provide supporting documentation upon request.
• Only commercial addresses are eligible for waived shipping fees (if offered on the invoice).
• Our liability is strictly limited to the part purchase price.
• All deposits are non-refundable unless otherwise stated on the invoice.
• Installation should be performed by ASE-certified personnel at a licensed facility (or equivalent professional installer).
• All incorrect orders are the customer’s responsibility.
• Customer is responsible for remitting use tax.
• You agree to indemnify Big Sky Salvage LLC for any claims arising from your breach of this Agreement.

8A. Recommended Installation Procedures (Required)

To keep warranty valid, Customer must follow these minimum requirements and retain proof (invoice/receipt) from a licensed professional installer.

Engine — Required

• Professional installation by a licensed facility (ASE-certified technician recommended).
• Replace engine oil and oil filter before first start; use manufacturer-specified oil grade.
• Cooling system must be fully flushed and filled with correct coolant mixture; fix leaks before operation.
• Inspect/replace belts and hoses as needed; replace thermostat (recommended).
• Verify oil pressure and coolant temperature during initial run-in; stop immediately if abnormal.
• Transfer/replace accessories as required (alternator, A/C compressor, power steering pump, sensors). Accessories are not covered unless explicitly stated on the invoice.
• Any engine that is overheated, run low on oil, or operated with warning lights may void warranty.

Transmission — Required

• Professional installation by a licensed facility (ASE-certified technician recommended).
• Flush transmission cooler/lines and auxiliary cooler (if equipped) using an approved method; replace cooler if flushing is not possible or contamination is present.
• Replace front/rear seals as needed; inspect torque converter (automatic) for damage/contamination and replace if required.
• Fill with correct manufacturer-specified fluid type and perform proper fluid level procedure (including temperature-specific checks where required).
• Scan vehicle for codes and perform required programming/adaptation/relearn procedures (TCM/PCM) if applicable.
• Road test and verify shifting operation; stop immediately if slipping, harsh shifting, or abnormal noises occur.

Failure to follow these procedures, evidence of contamination, improper fluid, overheating, continued operation after a fault, or non-professional installation may void warranty.

9. Disclaimer

• Wear parts and accessories (e.g., sensors, nuts, wiring) are not guaranteed unless explicitly stated on the invoice.
• Mileage is not guaranteed.
• Color match is not guaranteed.
• Estimated delivery: 7–14 business days (varies by carrier and destination).
• Orders may be cancelled at our discretion.

10. Dispute Resolution

• All disputes shall be resolved by final, binding arbitration under the rules of the American Arbitration Association (AAA) in Osceola County, Florida, unless otherwise required by applicable law.
• You waive your right to a jury trial and class action participation, to the extent permitted by law.
• Arbitration may occur via telephone or document submission if travel is burdensome.
• Each party bears its own legal fees unless otherwise directed by the arbitrator.

11. Governing Law and Venue

• This Agreement shall be governed exclusively by the laws of the State of Florida.
• Arbitration or legal actions shall take place solely in Osceola County, Florida, unless otherwise required by applicable law.
• All parties waive objections to jurisdiction or venue, to the extent permitted by law.